Question 1

What is Last Call?

Accepted Answer

Last Call is an alcohol delivery platform based in California. We connect customers with local liquor stores, wine shops, and craft beer retailers. Customers order through our app, and shop-employed drivers deliver directly to their door. Unlike gig-economy platforms, our drivers are employed by the shops themselves, ensuring better accountability and service quality.

Question 2

Where is Last Call available?

Accepted Answer

Last Call is currently available in California. We are building strong partnerships with local shops and ensuring a great experience as we expand across the state. Delivery availability depends on the delivery zones set by each partner shop.

Question 3

What is the charity component?

Accepted Answer

Last Call donates 6% of every order subtotal to organizations focused on DUI prevention, alcohol awareness, and homeless support. This is built into our business model and does not add extra cost to the customer. It is not an optional add-on; every single order automatically contributes. You can see the charity contribution amount on your order receipt.

Question 4

Do I need to be 21 to use Last Call?

Accepted Answer

Yes, you must be 21 years of age or older to create an account and place orders on Last Call. This is required by California law for the purchase and delivery of alcoholic beverages. We verify your age through a multi-step process that includes uploading a photo of your government-issued ID, taking a live selfie, and a physical ID check by the driver at delivery.

Question 5

How does Last Call ensure safety?

Accepted Answer

Safety is our top priority. We use a triple-layer verification system: (1) customers upload a government-issued ID photo during checkout, (2) customers take a live selfie that is matched against their ID, and (3) the delivery driver verifies the customer's physical ID at the door before handing over the order. Drivers also receive responsible service training and have the right and obligation to refuse delivery if there are any concerns.

Question 6

Is Last Call available 24/7?

Accepted Answer

Availability depends on the operating hours of local shops in your area. Each shop sets its own delivery hours through the app, and these must comply with California ABC regulations governing alcohol sales hours. You can browse shops and check their current availability at any time.

Question 7

Is my personal information secure?

Accepted Answer

Yes. All personal data including ID photos, selfies, and payment information is encrypted in transit and at rest. Payment processing is handled by Stripe, a PCI-DSS Level 1 certified processor. We do not store full card numbers on our servers. ID verification data is stored securely with strictly limited access.

Question 8

How do I place an order?

Accepted Answer

Download the Last Call app, create your account, and enter your delivery address. Browse available shops in your area, add items to your cart, and proceed to checkout. If this is your first order, you will need to complete age verification by uploading your ID and taking a selfie. Confirm your delivery address and payment method, then submit your order. You will receive real-time updates as the shop prepares and dispatches your delivery.

Question 9

How long does delivery take?

Accepted Answer

Most orders are delivered within 30 to 60 minutes, depending on the shop's preparation time, your distance from the shop, and current order volume. You can track your order in real time through the app once it has been accepted by the shop. The estimated delivery time is shown at checkout and updated as your order progresses.

Question 10

What are the delivery fees?

Accepted Answer

Delivery fees are set by each individual shop and may vary based on distance and order size. The delivery fee is clearly displayed on the shop page and again at checkout before you place your order. There are no hidden fees. You will also see any applicable taxes and the platform service fee clearly itemized in the order summary.

Question 11

What is the minimum order amount?

Accepted Answer

The minimum order amount is $10.00, which applies to the product subtotal before delivery fees and taxes. Individual shops may set their own higher minimums. The maximum order value is $500.00 per order, and you can have up to 20 items in a single order.

Question 12

How does ID verification work for customers?

Accepted Answer

During your first order, you upload a clear photo of your government-issued ID (driver's license, state ID, or passport) and take a live selfie. Our system verifies the document is valid, confirms you are 21 or older, and matches your selfie to the ID photo. At delivery, the driver will also check your physical ID before handing over the order.

Question 13

What payment methods are accepted?

Accepted Answer

Last Call accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe. Cash is not accepted as all transactions are completed through the app. You can save multiple cards to your account and select your preferred payment method at checkout.

Question 14

Can I tip my driver?

Accepted Answer

Yes, you can add a tip for your driver at checkout or after delivery. Tips go directly to the driver and are not subject to any platform fee. If you forgot to tip at checkout, you can add or adjust your tip within 24 hours after delivery through the order detail screen.

Question 15

What happens if I am not home for delivery?

Accepted Answer

If the driver arrives and you are not available, they will start a five-minute wait timer and make two contact attempts via the app. If you do not respond within the five-minute window, the order is marked as a no-show and the driver returns the products to the shop. You will still be charged for the order.

Question 16

How do refunds work?

Accepted Answer

If there is an issue with your order such as missing or damaged items, report it through the app. Refunds are reviewed on a case-by-case basis and returned to your original payment method. Processing typically takes 5 to 10 business days. Partial refunds are available for orders where only some items had issues.

Question 17

What if there is an issue with my order?

Accepted Answer

If you receive missing items, wrong products, or damaged goods, report the issue through the app immediately after delivery. Navigate to your order history, select the affected order, and tap "Report Issue." Our support team will review your report and work with the shop to resolve it, including issuing refunds or credits when appropriate.

Question 18

How do I join Last Call as a shop owner?

Accepted Answer

Download the Last Call app and select the shop owner registration option. Submit your application with your business details including your shop name, address, and contact information. Upload your valid California ABC liquor license and owner identification. Our team reviews applications and verifies your license with the California Department of Alcoholic Beverage Control. Once approved, you can set up your product catalog and invite your drivers.

Question 19

What are the requirements for partner shops?

Accepted Answer

Your shop must have a valid California ABC liquor license that permits off-premises sales, a physical retail location in California, valid business insurance, and at least one employee who can serve as a delivery driver. You must also comply with all local and state regulations regarding alcohol sales and delivery.

Question 20

What are the fees for shop owners?

Accepted Answer

Last Call charges a competitive platform fee on each completed order. There are no sign-up fees, monthly subscriptions, or long-term contracts. The 6% charity donation is included in the platform fee. You only pay when you receive an order, and every payout statement includes a detailed fee breakdown so you always know exactly what you are paying.

Question 21

How and when do I get paid?

Accepted Answer

Payouts are transferred directly to your registered business bank account via Stripe Connect. You can choose from weekly, biweekly, or on-demand payout schedules. Each payout includes a detailed statement showing order revenue, platform fees, charity deductions, and net earnings. Payout processing typically takes one to two business days.

Question 22

How do I manage my products and inventory?

Accepted Answer

The Last Call app includes a full product management system. You can add products individually with photos, descriptions, prices, and category tags. Bulk import tools are available for shops with large inventories. You can also create product bundles for promotions. Products can be marked as unavailable without removing them from your catalog.

Question 23

Do I need to find my own drivers?

Accepted Answer

Yes, Last Call works with your existing employees as drivers. This gives you full control over your delivery team, their training, and their schedules. You invite your drivers through the app, and they complete a short in-app tutorial on responsible delivery and ID verification before they can start. This model ensures compliance with California labor laws.

Question 24

Can I set my own delivery hours and zones?

Accepted Answer

Absolutely. You have full control over your operating hours, delivery zones (up to 25 miles), minimum order amounts, and delivery fees. You can adjust these settings at any time through the shop dashboard in the app. Changes take effect immediately and are reflected for customers in real time.

Question 25

Can I pause accepting orders temporarily?

Accepted Answer

Yes. You can toggle your shop status to paused at any time from the dashboard. This immediately stops new orders while allowing any in-progress orders to be completed. This is useful during rush periods, staff shortages, or when you need a break. Resume accepting orders with a single tap when ready.

Question 26

How do I become a Last Call driver?

Accepted Answer

Last Call drivers are employed directly by partner shops. To become a driver, you need to be hired by or already work at a Last Call partner shop. Your shop owner will send you an invitation through the app. After accepting, complete your profile and the required in-app responsible delivery tutorial and quiz before you can start accepting deliveries.

Question 27

What are the requirements for drivers?

Accepted Answer

Drivers must be at least 21 years old, have a valid driver's license and reliable transportation, pass a background check, and be employed by a Last Call partner shop. You will also need a smartphone and must complete the in-app responsible delivery tutorial, which covers ID verification, safety protocols, and California ABC compliance.

Question 28

How do driver earnings work?

Accepted Answer

Your base compensation is determined by your employer (the shop owner). Since you are employed by the shop rather than by Last Call, your pay, schedule, and benefits are set by the shop. Customers can also tip through the app, and those tips go directly to you with no platform fee deducted.

Question 29

What does the ID verification process involve for drivers?

Accepted Answer

At every delivery, you must check the customer's physical government-issued ID to confirm they are 21 or older and that the ID matches the customer. The app provides a verification checklist to guide you through each step. If the customer cannot produce a valid ID, the ID is expired, or you have any concerns, you have the right and obligation to refuse the delivery.

Question 30

What if the customer appears intoxicated?

Accepted Answer

California law prohibits the sale or delivery of alcohol to visibly intoxicated persons. If a customer appears intoxicated, you have the right and obligation to refuse the delivery. Use the refusal option in the app and select the appropriate reason. You will not be penalized for following safety and legal procedures.

Question 31

What is the no-show procedure?

Accepted Answer

If the customer does not answer the door, start the five-minute wait timer in the app. The app will prompt you to make two contact attempts. If the customer does not respond within five minutes, the order is marked as a no-show. Return the products to the shop. You will be compensated for your time.

Question 32

Can I drive for multiple shops?

Accepted Answer

That depends on your arrangement with the shop owners. Since drivers are employed by individual shops, you would need to be employed by each shop you want to drive for. Each shop manages its own driver roster independently. If you work for multiple shops, you can switch between them in the app.

Frequently Asked Questions

Still Have Questions?